Logistics & Care

Shipping Policy

Last Updated: July 2026

1 Premium White-Glove Delivery

At The Wooden Shoppee, we believe that luxury furniture deserves a luxury delivery experience. All solid Sheesham wood furniture items are delivered via our specialized White-Glove Delivery network. This service includes:

  • Handling and transportation by trained furniture experts who understand solid wood.
  • Carrying the furniture up to your floor of choice and placing it in the desired room.
  • Unboxing and complete assembly of the item by our team (where applicable).
  • Removal and disposal of all packaging materials from your premises.

2 Dispatch & Transit Timelines

Solid wood furniture is hand-finished and seasoned carefully before dispatch. Standard handcrafted items are processed and dispatched within 5 to 7 business days. Custom or bespoke carving orders may require 10 to 15 business days for production and seasoning.

Note: Transit time typically ranges from 3 to 7 business days post-dispatch, depending on your city's proximity to our artisan workshop in Saharanpur, Uttar Pradesh.

3 Royal Multi-Layer Packaging

To prevent any scratches or damage during transit, every furniture piece undergoes a rigorous 4-layer premium packing process:

  • Layer 1: High-density scratch-resistant foam wrap to protect the premium lacquer finish.
  • Layer 2: Shock-absorbing bubble wrap around all corners, legs, and delicate carvings.
  • Layer 3: Heavy-duty corrugated cardboard casing.
  • Layer 4: External reinforced wooden crate framing (pinewood crate) to withstand heavy transit loading.

4 Shipping & Delivery Charges

We are proud to offer Free Delivery on all orders above ₹4,999 across major metro areas in India. For remote regions or cities outside our standard cargo routes, a nominal shipping charge may apply, which will be calculated at checkout based on volume and distance.

5 Damaged in Transit Insurance

All our shipments are 100% insured against damage. In the extremely rare event that your furniture arrives with transit damage, please report it to our customer care team at +91 87559 77100 or ilmawoodcraft@gmail.com within 24 hours of delivery. We will arrange a free on-site restoration by our local wood technicians, or send a replacement unit if the damage is severe.