1 7-Day Hassle-Free Returns
We want you to love your furniture. If you are not completely satisfied with your purchase of a standard stock item, you can request a return or exchange within 7 days from the date of delivery. To be eligible for a return:
- The item must be in its original, unused condition.
- It must be stored safely and free of scratches, stains, or structural cracks caused by improper customer handling.
- All original tags, brochures, warranty cards, and packaging must be preserved.
2 Damaged or Defective Items
Every piece is inspected before shipping. In the rare case that your item arrives damaged, defective, or incorrect, please reach out to us at +91 87559 77100 or ilmawoodcraft@gmail.com within 24 hours. We offer a full replacement or a professional onsite restoration service to fix the issue at no cost to you.
Important: When reporting a damaged item, please provide clear photos or a short video showing the damaged section along with the shipping label.
3 How to Initiate a Return
Initiating a return is simple:
- Contact our customer support at ilmawoodcraft@gmail.com with your Order ID and reason for return.
- Our logistics team will verify the request and schedule a reverse pickup at a convenient time.
- We will pack the item securely for the return transit. No charges are levied on the customer for reverse logistics of damaged/defective products.
4 Refund Processing & Timeline
Once the returned item is received back at our Saharanpur workshop, our quality control team will inspect the product. Upon inspection approval:
- Refunds are processed within 5 to 7 business days.
- The refund will be credited directly to the original payment source (credit/debit card, bank account, UPI wallet) used at checkout.
- For cash-on-delivery orders, you will be requested to provide bank details for a direct NEFT transfer.
5 Non-Returnable Products
Certain items cannot be returned or refunded:
- Bespoke/custom-made furniture orders that were modified specifically for your sizes or customized carvings.
- Furniture damaged due to customer misuse, self-assembly errors, or exposure to direct rainwater/extreme sunlight.
- Clearance, display models, or products bought during clearance sales.