1 Standard Order Cancellation Window
For all standard in-stock furniture items, you can cancel your order free of charge within 24 hours of placing it. Once this 24-hour window closes, the order transitions to our polishing and packaging queue, and cancellations may be subject to restocking fees.
2 Custom & Bespoke Carving Orders
Bespoke commissions (custom sizes, customized layout configurations, or custom carvings) require wood seasoning and dedicated artisan planning immediately upon confirmation. Therefore:
- Custom orders can only be cancelled within 12 hours of order placement.
- After 12 hours, a 15% raw material and reservation fee will be deducted from your advance payment, and the remaining balance will be refunded.
Note: Once the wood cutting and artisan carving work has commenced (typically 36 hours after order placement), custom orders cannot be cancelled or refunded.
3 Cancellations After Dispatch
We cannot cancel an order once the item has been handed over to our cargo logistics partner and is in transit. If you refuse delivery of a standard item at your doorstep, the actual two-way shipping fee (delivery and return cargo costs) will be deducted from your refund.
4 How to Request a Cancellation
To request a cancellation, please contact our support team immediately through one of the following methods:
- Call or WhatsApp our support line at +91 87559 77100.
- Email us at ilmawoodcraft@gmail.com with your Order ID, billing name, and purchase receipt.
5 Refunds for Cancelled Orders
For successful cancellations, the refund amount will be initiated back to your original payment method (card, net banking, or wallet) within 2 business days. The time taken for the amount to reflect in your account depends on your financial institution but typically ranges between 3 to 5 business days.